IA Agent: Does Not Apply Conditions to Show Required Field

Bonjour dans mon formulaire, j'ai une condition qui active une question (si l'utilisateur n'est pas satisfait, une zone texte apparait pour demander des précisions).
L'agent IA n'actionne pas cette condition, comment je peux faire ?

https://eu.jotform.com/agent/01959467710a73588a7581f86dd900c1d85d

Hi stéphane,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, if you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Also, in order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

Oui vous pouvez cloner mon assistant.

L'agent que j'ai créé s'appuie sur un formulaire : https://form.jotform.com/250723082200341

Dans ce formulaire, sur les questions ou le client doit évaluer certains sujets, quand un des critères est évalués à "peu satisfait" ou "insatisfait", je fais apparaitre un zone de texte pour avoir plus d'explications.

C'est cette zone de texte que l'agent ne fait pas apparaitre.

Hi Stéphane,

I did a clone of your Agent, and I encounterd the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.