Impossible d'accéder aux fichiers téléchargés

Bonjour,

J'avais jusqu'à récemment accès à mes formulaires Jotform, pour un événement à venir. Je dois télécharger quelques photos et documents et je ne semble plus y avoir accès... Est-ce à cause qu'il y a un délai pour le formulaire (cela fait moins de 2 mois)? Tout mes formulaires m'affichent ce message.

Merci

Hi KBB,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, To stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do. Let me walk you through it:

1. Login to your Jotform account on your Desktop (it's not available yet on the Mobile App).

2. Click on your Avatar/Profile picture on the right side of the screen, and click on it.

3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.

4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

If this doesn't help, can you share the link you're accessing the uploaded file from, so we can look into this further.

Give it a try and let us know if you need any other help.

If you're unable to access your Jotform forms and are seeing error messages, it may not be related to a deadline. Instead, check your account for any permissions issues or storage limitations. Try logging out and back in, clearing your browser cache, or accessing the forms from a different device or browser. Similarly, if you're facing issues on , clearing the app cache and checking storage permissions could help resolve access problems.