Surquota de formulaires

bonjour je suis dans l'offre gratuit et je n'ai pas dépassé 100 formulaires par mois puisque je n'ai reçu que 41 formulaires. pourquoi mes liens ne fonctionnent plus .?

Hi florinerdd,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and can confirm that you received 41 submissions. The reason why you're getting the Form over quota is that, you hit the Signed Document limit. The Starter plan has a limit of 10 Signed Document per month. If you want you want to continue receiving submissions without upgrading your account, you will need to disable the Sign Automation. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Click on Jotform Sign in the menu on the left side of the page.
3. Toggle the Enable Jotform Sign Automation switch to OFF. That's it.
   

Let us know if you have any other questions.

Bonjour merci pour votre réponse .
En désactivant la signature et en mettant à jour la page , voilà le message
que ça m’affiche
Florine Da Silva
Fie-toi à ton coeur quand les océans s'embrasent et ne vis que d'amour même
quand les étoiles vont à reculons
Le jeu. 5 sept. 2024 à 09:33, Jotform <noreply> a écrit :
</noreply>...

Hi florinerdd,

What message are you referring to? Did you attach it to your reply? If yes, please take note that attachment sent to this thread via email will not be posted. You will have to access this thread and post the screenshot as shown in the screenshot.

Also, I have reviewed your account and currently, you have exceeded the monthly Signed Document limit. You will have to wait for it to reset on your account scheduled monthly reset, which you can check out on this page as shown in the screenshot.

Another alternative would be to purchase a subscription plan to increase your monthly Signed Document Limit. You can review our available subscription plans on this page.

Once we hear back from them, we’ll update this thread and let you know.