Nous ne recevons pas d'e-mail de notification

Bonjour,

Nous ne recevons plus les notifications via le formulaire https://form.jotform.com/200555409258355

alors que je reçois avec une notification sur l'adresse epsrolle1180@gmail.com, rien n'arrive sur l'adresse eps.rolle@vd.ch

Avez-vous une explication ?

Cordialement

Hi jullienwettstein,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the email address eps.rolle@vd.ch is not receiving the notification email because it's in the bounced list for this reason: bounced (host mail.rcv.ch[145.232.253.20] said: 554 5.7.1 This email from IP 212.47.85.181 has been rejected. The email message was detected as spam. (in reply to end of DATA command))

I've gone ahead a removed it from the list. To avoid this issue, here is a guide on how to prevent email bouncing. I suggest contacting your email service provider and request whitelisting Jotform IP Addresses and Domains in their web/email host. I also recommend adding noreply@jotform.com to your email contact list. 

Aside from that, I recommend setting up SMTP to avoid bounced emails. Let me walk you through this:

1. Go to your Account Settings.
2. Click on the Add Sender Email button.
3. Enter the SMTP details.
4. Once you're done, click the Send Test Email button to confirm that everything is working.
5. If it works, click the Add Email button. Otherwise, correct the details.

Here are the details that you have to fill out:

• Email Address: Your email address.
• Host Name: The hostname provided by your hosting provider.
• Port: 587 or 465.
• Username: Your email address. Unless the hosting provider specifies a unique username, this should be the same as the email address.
• Password: The password for the given email address/username.
• Security Protocol: TLS or SSL.

If you want to use your own Gmail account, please check the related guide on How to Use your Gmail account as your sender email via SMTP. Also, we have the SMTP Setup guide for Free Email Address Like Hotmail, AOL, and Yahoo.

Let us know if you have any other questions.