Message d'erreur de PayPal lors de paiement via un formulaire

Bonjour,

Lorsque j'essaie d'effectuer un paiement sur le formulaire de ma cliente : https://form.jotform.com/nathalieheldeauteur/formulairenathaliehelde via PayPal (personnel), cela me met un message d'erreur de la part de PayPal "Le système ne fonctionne pas pour le moment. Réessayez plus tard" (voir capture d'écran). J'ai bien entendu réessayé et le message persiste.

Est-ce un problème de la part de PayPal ou de l'intégration du formulaire ?

Merci pour votre réponse.

Bien cordialement.

Hi Wendy,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your concern, I cloned your form to see if I could replicate the issue. But every time I submit the form, it redirects me to the page below:

This might be related to your Payment Integration. I found this community forum about PayPal Error: Things don’t appear to be working at the moment, and it states that this error can occur if your new account isn’t fully set up or if PayPal locked it down. Please reach out to PayPal to confirm your account is in good standing and there are no problems. Or you can also try changing your Payment Integration and see if this is still reproducible.

I cleared your form's cache on my end as a form of basic troubleshooting. Can you try it again and see how it goes? Before doing so, please try to clear your form caches. You can check out this guide on How to Clear Your Form Caches for more detailed information.

If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Give it a try and let us know how it goes.

Bonjour,
Merci pour votre aide. Le problème a été résolu. Le compte associé au formulaire n'avait pas fini d'être paramétré. Ce n'était donc pas un problème lié à Jotform et à l'intégration du formulaire, mais bien de PayPal.

Bonne continuation.

Hi Wendy,

We're glad that the issue has been resolved.

Reach out again and let us know if you have any other questions.