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datoinformacionconocimientoFecha de consulta 18 de agosto de 2023, 11:05
Hola, estoy editando la pagina de confirmación de un formulario teniendo en cuenta la respuesta de un campo. Me sirve bien si lleno el formulario sin conexión, pero cuando lo lleno sin conexión sale la página de confirmación que tiene por defecto el formulario y no la que edité.
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Christopher Jotform SupportFecha de respuesta 18 de agosto de 2023, 13:21
Hi datoinformacionconocimiento,
Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. If I understand correctly when you say confirmation page, are you referring to the Thank You page? If yes, I have edited my form Thank You page and tested it in offline mode via the Mobile App and I was unable to replicate the issue. If you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. Also, please share with us the form URL so that we can review its configuration.
Once we hear back from you, we'll be able to help you with this.