Recuperar código: Cómo recuperar el código perdido o eliminado

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    Maria Zapata Jimenez
    Fecha de consulta 11 de mayo de 2026, 7:35
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    Bojan Support Team Lead
    Fecha de respuesta 11 de mayo de 2026, 7:45

    Hi Maria,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, once encryption has been configured on a form, it's not possible to retrieve the access code. If you can't remember it, it would be best if you disable the encryption on your form. This way, all new submissions won't be encrypted, and you'll be able to access them.

    Reach out again if you have any other questions.

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