Notificación por Email: Imágenes no se visualizan en el aviso enviado a clientes

buenos días, no se pueden visualizar las imagenes en el aviso que llega a los clientes, adjunto foto de referencia

Hi administracion979,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me show you how to add images to your emails in Jotform Workflow so they are visible to your clients:

1. In Workflow Builder, click on the Email element.
2. Click on the Envelope icon to open the Email Properties.
3. Under Email Content, click on the Insert Image icon.

1. Click on Upload File, then select your image file or drag and drop it into the box.
2. Click on Insert Image, then click Save.

Give it a try and let us know how it goes.

Las imagenes se escanean desde un escaner conectado a usb a la computadora, no se hace manualmente.

Hi administracion979,

Thank you for the clarification. Since the images are scanned from a USB-connected scanner and not manually added, please ensure that the scanned images are properly saved on your computer in a supported format (such as JPG or PNG) before uploading them to the email content in Jotform Workflow.

After scanning, follow the steps to upload the saved image files into the email element as described previously. This ensures the images are correctly embedded and visible in the emails sent to your clients.

If the images still do not appear, please check the image file size and format compatibility, and confirm that the images are correctly uploaded in the Workflow Builder's email settings.

Reach out again if you have any other questions.

Las imagenes no son insertadas manualmente, se escanea la imagen y se va automaticamente inserta en el formulario, No se insertan manualmente.

Hi administracion979,

Thank you for the additional information. Since the images are automatically scanned and inserted into the form, the issue might be related to how these images are processed or linked within the form and subsequently in the email notifications.

To help resolve this, please check the following:

• Ensure that the scanned images are properly saved and linked within the form fields that support image uploads.
• Verify that the email notification or workflow email is configured to include these image fields so that the images are embedded or linked correctly in the emails sent to clients.
• Check if there are any restrictions or settings in the form or workflow that might prevent images from displaying in the email.

If these steps do not resolve the issue, please provide more details about how the images are inserted automatically (e.g., through an integration, widget, or custom script) so we can assist you further.

Reach out again if you need any other help.

We would like to report an issue we are currently experiencing with the visit registration system.

At present, visitor images are captured באמצעות a scanner connected via USB to a computer. The system automatically uploads these images to the server and sends the corresponding notification to the client.

However, we have identified that although the image is successfully uploaded and can be viewed by the administrator (when accessing the image link directly), other users or clients are unable to visualize it. Instead, a broken image icon is displayed.

In this regard, we kindly request your support to verify:

• Whether there are any permission restrictions for image visualization based on user roles.
• If the image URLs require additional authentication.
• Or if any configuration adjustments are needed to ensure images are accessible to all შესაბამის users.

We appreciate your assistance and look forward to your guidance in resolving this issue.

Hi administracion979,

Regarding the issue with visitor images not being visible to clients and showing a broken image icon, this is often related to permission restrictions or authentication requirements for viewing uploaded files.

In Jotform, there is a security setting called Require Log-in to View Uploaded Files that, when enabled, requires users to be logged in to view or download uploaded images or files. This setting can cause images to be visible to administrators but not to other users or clients who are not logged in, resulting in broken image icons.

To resolve this, you can disable the login requirement for viewing uploaded files by following these steps:

1. Go to your Workspace page and click on your Profile Picture/Avatar at the top-right corner.
2. Click on Settings to open your Account Settings page.
3. Navigate to the Security tab on the left side.
4. Click on Send Verification Code and check your email for the code.
5. Enter the verification code to confirm changes.
6. Under the Privacy section, uncheck the box for Require Log-in to View Uploaded Files.

After this, images should be accessible to all users without requiring login.

Note: If your account is subject to HIPAA compliance or KYC verification, this option may be mandatory and cannot be disabled.

For more detailed instructions, please see our guide on How to Disable Require Log-in to View Uploaded Files.

Give it a try and let us know how it goes.

Thank you very much for your prompt assistance and support in resolving this issue.

We appreciate your efficiency and the attention provided, which allowed us to restore the proper functionality of the system.

Hi administracion979,

You're very welcome. I'm glad to hear that the issue has been resolved and your system is functioning properly again.

If you have any other questions or need further assistance, please don't hesitate to reach out.

Let us know if you have any other questions.

Thank you.

Hello again, the images cannot be viewed. The "Require login to view files" option is disabled, however, they cannot be viewed because it requires a login.

Hi administracion979,

I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Good morning, I am awaiting a response to the problem presented. I would appreciate it if you could expedite your processes and resolve my request promptly.

Hi administracion979,

We haven’t forgotten about this. Our Developers are on it, and we’ll let you know as soon as there’s an update.

Hi administracion979,

Because your form(s) titled Registro de Visitas DM, Clone of Registro de Visitas DM involve collecting sensitive information, your account was subject to User Verification Process (KYC). As you successfully completed the identity verification process and are allowed to collect Personally Identifiable Information (PII) on your forms, your account falls under a stricter security framework. Security settings such as the “Require Log-in to See Submissions” setting are required for your account and cannot be disabled as part of our compliance with applicable data protection requirements.

At the moment, we don’t have a way to apply this setting on a per-form basis, which means it also affects forms that do not collect sensitive data. When an account is allowed to collect sensitive information, these security settings are applied at the account level and cannot be configured separately for individual forms.

If you need to share submission data with others, you may consider the following options:

• setting your Tables’ privacy to Public, which allows users who are logged into a Jotform account to access the data via the shared link
• inviting team members to Tables or Inbox as collaborators
• integrating Google Sheets and/or Google Drive with the relevant forms
• using a separate Jotform account for forms that do not collect sensitive information, where these restrictions would not apply
• removing the identity verification under the Data section of the Account Settings.

I understand this is a change from your previous workflow and I appreciate your understanding as we apply these measures to ensure compliance with data protection requirements. 

Good afternoon, I am still waiting for a solution to my complaint. I paid for the platform to function optimally, so I demand that you provide an immediate solution.

Hi administracion979,

The current limitation is related to your account’s User Verification process. Because the forms in this account are allowed to collect sensitive information, stricter security rules are applied at the account level. In this case, access to uploaded files requires login and this setting cannot be disabled individually per form.

This is why the images can still request authentication even when the general file visibility option appears disabled for your workflow. If you require sharing the files with other parties, you can follow one of the alternatives shared in our previous replies.

Reach out again if you need any other help.

Hi administracion979,

I've checked your account and confirmed that the relevant privacy settings are enabled and greyed out as they are expected to be. In addition to my colleagues response, you can also consider customizing the Submission PDF to include the fields you want to share and attaching it to an email. If the given workarounds do not work for you, can you give us a bit more detail about your workflow so we can help you better?

We understand that this impacts operations, but we're applying these security measures for the safety of sensitive information on our platform. Thank you for your understanding.

We receive an average of 500 daily visits, and it is necessary to view visitor information. Therefore, I request that you find a viable solution that does not disrupt my staff's workflow by requiring them to perform any additional processes. We have been using this platform for four years and have not experienced any issues related to the data security concerns you are now reporting. Additionally, the platform is paid for annually, so if a solution is not available, I request a refund for the remaining months of the subscription, as it is no longer useful to me.

Hi administracion979,

I’ve passed this along to our relevant team and will update you as soon as we hear back from them.

Hi administracion979,

Can you explain a bit about why the previously given workarounds do not work for you so we can help you better?

Once we hear back from you, we'll be able to move forward.

My clients require seeing the image of the visit document; it is not optional not to see it, otherwise the platform is not functional since the data of the person himself is not entered.

Hi administracion979,

For your clients to be able to see the images they've submitted in emails, you can try the previously suggested attaching the Submission PDF to the email. If that doesn't work for you, you may consider changing in your Take Photo widget to a File Upload field so you can attach file uploads to Notification emails.

If none of these options work for you, you may consider removing the identity verification under the Data section of the Account Settings. Keep in mind that removing the verification would lead to additional security measures being applied to your account such as limiting the access to the forms including fields collecting PII and CAPTCHA being presented on forms during high activity.

Let us know if there's anything else we can help you with.

Can you explain how to apply either of these two functions? Attaching the PDF of the submission to the email. If this doesn't work, you could consider changing the "Take Photo" widget to an "Upload File" field so you can attach files to the notification emails.

Hi administracion979,

You can quickly attach PDF submissions to your Notification Email. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. Then, in the menu on the left side of the page, click on Emails.

3. Now, hover your mouse over the Notification Email and click on Edit.

4. Next, click on the Attachments tab, toggle on Attach PDF, and then select the PDF you want to attach.

5. Now, click on Save Email, and you're done. 

Regarding the second workaround, if you delete the Take Photo widget, this will delete the existing data in previous submissions. To avoid losing your data, I recommend that you hide the widget from your form and add a File Upload Element instead. Let me show you how: 

1. In Form Builder, select your Take Photo widget and click on the Gear icon. 

2. In the Properties section on the right side of the screen, go to the Advanced tab. 

3. Scroll down and toggle on the Hide field option.

4. After the widget is hidden. Click on the Add Element button on the top left side of the screen.

5. Scroll down the list, find the File Upload field, and drag and drop it to your form.

Once you have added the File Upload field to your form, you can include the uploads as attachments. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. Hover your mouse over the Notification Email element and click on the Pencil icon.

4. Click on the Advanced tab, and toggle on Send File Uploads as Attachments.

5. Finally, click on Save at the bottom.

If you’re using the default sender address noreply@jotform.com for Notification Emails, the file attachment limit is 5 MB. If you’re using your own SMTP as the sender address, the limit increases to 25 MB. Looking for more info? Our guide on How to Set up Your SMTP as your Sender Email has more details.

Reach out again if you have any other questions.