Password Change Request Expired - Unable to Access Account from Computer

Mobile Offline
1

Message
no me deja entrar desde mi computadora indica Password Change Request expired. También recibí un correo de que actualice mi Password. Tocó el link y me vuelve a mandar al mismo sitio. No puedo entrar definitivamente me urgen la solución.

Platform
iOS

Appversion
2.12.24

Deviceinfo
User Device: Apple - iPhone - Handset - 26.0.1

Source
Report

App
Jotform

Hi Noel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you clarify if you are getting an immediate password expiry? If yes, can you try clearing browser history and try to reset a password again? Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.