Problema con el idioma de la interfaz: aparece en inglés aunque la configuración está en español

  • Profile Image
    marailhernan1214
    Fecha de consulta 26 de septiembre de 2025, 20:51
    Mobile Offline
    1

    Message
    el idioma que me muestra está en ingles y en configuración al meterme en idioma me aparece que está en español

    Platform
    Android

    Appversion
    2.12.21

    Deviceinfo
    User Device: motorola - moto g24 - Handset - 14

    Source
    Report

    App
    Jotform

  • Profile Image
    Mary Jotform Support
    Fecha de respuesta 27 de septiembre de 2025, 0:27

    Hi Marail,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, can you try uninstalling the app, then install it again to see if this helps resolve the issue?

    Give it a try and let us know how it goes.