Recuperación de clave de encriptado olvidada

Mobile Offline
1

Message
la opcion si el usuario ovida su cosigo de encriptado deben de tener una opcion para poder recuperar pues somos humanos y cualquiera puede olvidar su clave

Platform
iOS

Appversion
2.12.19

Deviceinfo
User Device: Apple - iPhone - Handset - 18.6.2

Source
Review

App
Jotform

Hi Jenny,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your issue, unfortunately, once you lost your encryption code, we can no longer access the subscriptions again because they are end-to-end encrypted and we don't have access to them. I highly suggest keeping your encryption code in a safe file or document to ensure your data safety. Do you need further assistance regarding form encryption?

Once we hear back from you, we can help you sort this out.

Hi Jenny,

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Let us know if there’s anything else we can help you with.