Plan de continuidad de Jotfrom y ANS de servicio

Cual es el plan de continuidad del Jotfrom y cuales son los ANS de servicio ante novedades que se puedan presentar en la plataforma. los necesito para adjuntarlo al plan de continuidad de la compañia

Hi CargaMasiva,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, the service level agreement feature is only available on the Jotform's Enterprise plan. Currently, you are on the yearly Bronze plan with the Legacy pricing feature, where you are locked in for the lowest pricing rates. Your plan was auto-renewed on the 30th June 2025. You can check and download the invoice by following these steps:

1. Log in to your Jotform account, and then go to the Billing tab.
2. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.
3. To download an invoice as a PDF, click on a Download icon on the right.

You can check out the Jotform's Newsletter page for the applied updates on Jotform. This page will show you all the detailed information with an update, including the timeline.

Let us know if you need any other help.