Faltan algunos campos en el correo electrónico de notificación

buenas

cuando se va hacia correo un envio no llegan todos los campos, en la tabla de envio sale toda la informacion y fotos, pero al enviarlo por correo solo llega la mitad de la informacion

gracias

Hi Seguimiento,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like some fields and photos are missing in the email notifications, even though they appear correctly in the submission table. This usually happens if the email template is not set to include all fields or if some fields are not configured to be sent via email.

Let me help you with that:

1. Check your email notification settings: Go to the Emails section in your form builder and open the notification email.
2. Verify all fields are included: Make sure the email template contains all the fields and photos you want to receive.
3. Adjust the template if needed: Add any missing fields manually by inserting the corresponding form fields into the email body.

Give it a try and let us know how it goes.

Hi seguimientoadmitivo,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked the notification email template and some fields are missing. If we remove the Notification Email and then add it back, that solves the issue. This ensures that all fields will be included in the email. Let me show you how to do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Give it a try and let us know if you need any help.