Numero de envíos

Buenas tardes,

Tengo un problema con un formulario que he realizado para hacer un check in en mi pequeño apartamento, se supone que la opción gratuita son recibir 100 envíos al mes. Desde el 9 de abril que lo creé solo he recibido 11 envíos y ya no funciona. ¿Pueden solucionármelo? Me urge bastante

Muchas gracias

Un saludo

Hi Andrea,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your issue, I saw that the account associated with the form that you've provided has already reached its Upload limit. To fix the issue, you can either delete submissions on your account or upgrade your account. Let me show you how to do it:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.
3. Then, enter your billing details in the Billing details section.
4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.
6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away. If you need further assistance regarding your issue, can you let us know about it so we can help you with it? 

Once we hear back from you, we'll be able to help you with this.