plan equivocado

Buenos días,

Hace poco renové el PLAN BRONCE durante un año más, y después cancelé la suscripción para que no se renueve automáticamente el próximo año.

El pago para el próximo año está hecho, y sin embargo, cuando accedo a mi espacio de trabajo me aparece que tengo el Plan Gratuito con todos sus límites. Les pido que lo revisen para que tenga el Plan Bronce que efectivamente he pagado o me devuelvan mi dinero.

Gracias

Hi Maite_maitelupianez,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding.

Hi Maite_maitelupianez,

We’d like to inform you that your subscription has been restored to the Bronze plan.

Reach out again if you need any other help.