Reembolso de cuenta

Hola, queremos la devolución del dinero. La tarjeta utilizada se habia eliminado del sistema, aún así se realizo un cargo por una renovación anual.

Quedo atenta al procedimiento para la devolución de los fondos.

Saludos.

Hi par.losrios.explora,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your request for a refund due to a charge made after the card was removed, please note that refund procedures depend on the payment method and subscription status. We recommend checking your payment details and contacting your payment provider as well.

Let us know if you have any other questions.

Hi par.losrios.explora,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But remember that you'd have to wait until they're available again.

About your refund request, you can file it here. As I have checked, you have already processed your account cancellation. Keep in mind that you have a Legacy plan. When the account is downgraded or cancelled, you will lose the legacy right, and when you want to upgrade, you will see the new and more expensive prices, not the price you paid in the past.

Reach out again if you have any other questions.