Error en botones de Aprobacion

Buenas tardes,

Los botones de aprobacion en los correos enviados presentan el siguuiente error en todos los flujos de aporbacion:

(jotform.com)

Hi SoporteOperativo,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your approval flow and could not see any errors. I also made a test on a cloned form and was able to complete the workflow:

Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Mary,

I shared the requested screen

Hi SoporteOperativo,

I have also cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

Gmail:

Outlook:

I believe this issue might be related to your email application. You can click on the ‘X’, where it says ‘haga clic aquí con el botón derecho’. After doing so, the full email and buttons should appear correctly. I also suggest clearing your browser cache, and if it still doesn’t work, try accessing it from another device or browser and let us know.

Let us know if you have any other questions.