En PDF firmado no se ven las fotografias adjuntas

Estimados, junto con saludar tengo una duda puesto que para dos de mis formularios no se cargan las fotografías en el PDF cuando el pdf es editado y firmado, cuando el documento es enviado por primera vez las fotos si aparecen pero después de ser firmado las fotos desaparecen.

SaludOS.

Hi Subus,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Let us know if you have any other questions.

Hi Subus

I understand your concern regarding the photographs not appearing in the PDF after the document is edited and signed. This issue can occur if the image or file upload fields are not properly mapped within the Jotform Sign document. While the photos may display correctly in the initial submission PDF, they may disappear in the signed version if those fields aren't fully integrated into the Sign workflow.

I suggest opening the Sign Document editor and making sure the photo fields are properly placed and mapped to the corresponding form fields. It's also important to use the actual file upload or image field instead of referencing them through text placeholders, as only mapped fields are retained in the signed PDF. Additionally, avoid deleting or drastically modifying the layout during edits, as this can affect how the fields are rendered. If you can share the link to the form in question, we can check further and investigate more on it.

Keep us updated and let us know if you need any more help.