Sigue diciendo que he alcanzado mi límite de documentos firmados.

Hace ya dos meses que tengo problemas con el límite de formularios firmados. Cuando apenas se han firmado 100 me avisa de que estoy agotando el saldo.

El soporte IA me indica que tengo 1000 documentos y 250 documentos firmados al mes. No me está permitiendo hacerlos y ya me causó un problema el mes pasado.

Este mes se está repitiendo llevo apenas 150 y no se envían los documentos. Me indica que tengo agotado el saldo.

Hi Anna,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and can confirm that you're far from reaching your monthly Signed Documents limit yet, which is currently at 150/250. I've cleared your form caches from the backend. I also suggest clearing your browser's cache and cookies. If the same thing happens, can you take a screenshot of the error or warning message you're getting? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.