Can't pay using credit card

Hola estoy muy triste ya que no puedo pagar ya metí todas mis tarjetas y no quiero que me retiren la cuenta, quisiera que me den otra opción de método de pago, quizá para hacerlo al tiempo y no se atrase mas…

muchas gracias

Hi Diana, 

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Upon reviewing your payments, I found that the transactions were declined due to either insufficient funds or because the card was blocked due to a first use error. This typically means the transaction was blocked because the card is new or hasn't been used before.

In the meantime, here are some general troubleshooting steps you can try:

1. Check your card details: Ensure that the card number, expiration date, and CVV are entered correctly.
2. Contact your bank: Sometimes, banks block online transactions. Contact your bank to ensure that your card is authorized for online payments.
3. Try a different card: If possible, try using a different credit or debit card to see if the issue persists.

Alternatively, you can upgrade using your PayPal account. You can remove PayPal and update your subscription with your credit card easily. Check out the steps below to see how it's done:

1. Go to the Pricing page, and click on your current plan.

2. In the Checkout page, under Choose Your Payment Method, select PayPal.

3. Tick the Terms of Service box, and then click on Pay/Continue, and you’re done.

Reach out again if you have any other questions.