Solicitud de reembolso

Buenos días,

He tenido inconvenientes con la manera de recibir respuestas, no es el estilo que busco. He cancelado el plan y quisiera la devolución tal como expresa la garantía de 30 días.

Por favor, accionar al mismo método de pago utilizado para la suscripción. Gracias,

Hi soporteinvernuesa,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, you can fill out our Refund Request form here and the relevant team will review it. Wait for 3 to 5 business days for the refund process to complete. You can also check out our guide on How to Request a Refund From Jotform for more information.

Also, note that when you get the refund, you'll be downgraded to the Starter (Free) Plan. This means your account limit will also be adjusted for the Starter Plan. You can see the complete list of limits per plan here.

Let us know if there's anything else we can help you with.