Quitar la tarjeta de crédito de mi cuenta

Hola. Necesito quitar mi tarjeta de crédito de la cuenta de jotform. He intentado muchísimas veces y no me permite. Ayuda por favor, urgente. Gracias.

Hi SaludCRD,

Thanks for reaching out to us for help. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

In the meantime, let us know if you need any other help.

Hi SaludCRD,

I just heard back from our relevant team and if you are to remove the credit card on your account, the subscription must be cancelled. If you decide to cancel your subscription, you will lose your legacy pricing and will be subject to regular pricing if you decide to upgrade the account in the future. If you'd like to proceed, let us know.

Once we hear back from you, we'll be able to help you with this.