Los envíos se muestran como caracteres ilegibles en los informes.

En mis graficas de mi formulario no aparecen los datos correctos y aparecen letras raras.

Hi Rocío,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Based on the screenshot that you shared, it seems that your submissions were encrypted. This happens when you have your form enabled with the Form Encryption feature. In this case, it's not possible to use them with Reports as the only way to decrypt them is through Tables and Inbox.

I checked both your forms and now see that Form Encryption are disabled. Future submissions will no longer be encrypted which means that they can be used with the reports. However, note that previously received encrypted submissions will still show as encrypted in reports.

Let us know if you have any questions.