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contactoflaviaFecha de consulta 18 de marzo de 2025, 5:07
Buenos dias,
El 28 de noviembre de 2024 gravé unos audios con Jorform para DEU de VEU de la universidad Blanquerna de Barcelona. Me llegaron los links pero al intentar abrir-los aparece una pantalla con el error 404.
Que puedo hacer para descargar-los?
Muchas gracias,
Flàvia
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Frédéric Jotform SupportFecha de respuesta 18 de marzo de 2025, 9:04
Hi Flavia,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I see that the form used to collect the files you mention doesn't belong to the account from which you opened this thread. If the account owning the form is yours, you need to log in to Jotform using the credentials associated to the relevant account. If the account owing the form is not yours, you need to ask the owner of the form to disable the option to log-in to view uploaded files.
Reach out again if you have any other questions.