La cuenta se degradará y se cobrará un precio más alto que el plan anterior.

Llevo creo que mas de 10 años con ustedes y me acabo de llegar un correo cancelando mi plan!!
ahorra me dice que tengo que pagar mas!! cuando he sido fiel a Jotform todos estos años!!

Dear Agencia Digital SAS | NIT 900460527-7,

Your Jotform account has been downgraded.

Hi mazabel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account, and I can confirm that you are now in a Starter Plan. Upon checking your account, it seems that your recent payment was declined when attempting to renew your plan. Can you check your card if there is an available balance for the renewal of your plan? If so, we can request to the relevant team if you can still avail of your previous pricing and continue using the premium plan.

Once we hear back from you, we'll be able to help you with this.

I did not receive a report that my card was damaged! You sent me an email saying that you were unable to charge it, and I immediately added another one! You did not notify me that my account would be canceled.

We have been loyal and happy Jotform users for over 10 years. It would be very unfair if, due to a card error or something similar, we were to lose all our history.

Hi mazabel,

I've forwarded your concern to the relevant team to get their help. If there are any updates, we’ll circle back to this thread and let you know.

We really appreciate your patience and understanding while we look into this.

Hi mazabel,

I just heard back from the relevant team informing me that they've made the legacy plan available to your account. You can now process the payment for the the amount as your previous subscriptions.

Let us know if there's anything else we can help you with.

thnak you!! i already paid.