No funciona la pasarela de pago

  • Matchmellow
    Fecha de consulta 7 de marzo de 2025, 13:58

    Hola, tengo varias encuestas en la carpeta LAMINAS, en todas estas encuestas los clientes están teniendo problemas para realizar los pagos, he revisado todo y aparentemente es todo correcto, necesito que lo solucionéis

  • Matchmellow
    Fecha de respuesta 7 de marzo de 2025, 14:01

    Deja que complete Nombre Apellidos y lo demás no.No funciona la pasarela de pago Image 1 Screenshot 20

  • Matchmellow
    Fecha de respuesta 7 de marzo de 2025, 14:19

    Estoy intentando reconectar la pasarela de estribe y queda así y no se actualiza No funciona la pasarela de pago Image 1 Screenshot 20

  • Arslan Jotform Support
    Fecha de respuesta 7 de marzo de 2025, 16:47

    Hi MATCHMELLOW,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    No funciona la pasarela de pago Image 1 Screenshot 20 I have cleared your form cache to clear any cache related issue. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Give it a try and reach out again if you have any other questions.