Es posible que los datos almacendados se guarden cuando alguien abandona?

  • santiagodecastro33
    Fecha de consulta 18 de septiembre de 2024, 13:36

    Buen dia, me gustaia saber, si en el formulario almacena la informacion cuando los clientes abandonan el mismo formulario, quiero decir, alguien lleno la mitad del formulario pero abandono, esa informacion se puede guardar aun asi sin haberla enviado? gracias.

  • Arghya Jotform Support
    Fecha de respuesta 18 de septiembre de 2024, 15:46

    Hi Santiago,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in your language, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Let me get back to your question. Unfortunately, there is no autosave feature in the form, so if a filler abandons their form in the middle, all the data will be lost. However, you can enable the Save option in your form. So, if the filler saves the form and leaves without filling out the form, then you can see the incomplete submissions in your table. Let me show you how:

    1. In Form Builder, click on Gear icon in the Submit button.
    2. Click on Advanced tab and toggle on Save and Continue Later.

    Es posible que los datos almacendados se guarden cuando alguien abandona? Image 1 Screenshot 30

    Now, if your filler clicks on the save option and leaves the form, you can see this in your table. Let me show you how:

    1. In Form Builder, click on Dropdown icon beside the Jotform Logo.
    2. Click on Tables, and click on Three Dot icon on the tab.
    3. Now, click on Incomplete Submissions, and click on View.

    Es posible que los datos almacendados se guarden cuando alguien abandona? Image 2 Screenshot 41

    If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better? Also, can you send me the link to your form, so I can take a look at it for you?

    Give it a try and let us know if you have any other questions.