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rommeltobiasFecha de consulta 18 de septiembre de 2024, 13:01
están contestando algunos formularios que yo realice en diferentes puntos del estado donde vivo, pero en algunas ocasiones les aparece el CAPTCHA al momento de enviar, que puedo hacer para que no le aparezca a nadie el captcha?
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Eliza Jotform SupportFecha de respuesta 18 de septiembre de 2024, 15:07
Hi Rommel,
Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, CAPTCHA is triggered when the form receives too many submissions, or if the submissions being received in a short period of time are coming from the same user or IP address. It's a security measure in place to prevent spam submissions. To remove CAPTCHA, we can whitelist the form since you're subscribed to a paid account. But note that once we whitelist a form, there will be chances of getting spam submissions on the form.
If you'd like to proceed with whitelisting your form or forms, just get back to us on this thread with the list of form URLs to whitelist. Let me show you where to find the form URL:
- On your My Forms page, hover your mouse over the form and click on More on the right side of the page.
- Under the Publish column, select Publish Form.
- Click on the Copy Link button.
Once we hear back from you, we'll be able to help you with this.
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rommeltobiasFecha de respuesta 20 de septiembre de 2024, 15:54
todos los meses hago dos nuevos formularios con miles de respuestas. entonces todos los meses les tendré que enviar mis enlaces para que no tenga ese problema?
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Eliza Jotform SupportFecha de respuesta 20 de septiembre de 2024, 15:59
Hi Rommel,
You also have the option to whitelist your account, so that all your forms will be whitelisted. But if you only want to whitelist specific forms and not all, you'll need to reach out to us so we can whitelist particular forms only.
Reach out again if you have any other questions.
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rommeltobiasFecha de respuesta 20 de septiembre de 2024, 17:21
quiero la opción para que todos mis formularios sean listados
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Eldrex Jotform SupportFecha de respuesta 20 de septiembre de 2024, 19:36
Hello rommeltobias,
We have whitelisted your account, so all your forms will no longer receive any Captcha for multiple submissions being submitted at the same time. Note that once we whitelist an account, there will be chances of getting spam submissions on the form.
That's it. Let us know if you have any other questions.
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SandraFecha de respuesta 8 de octubre de 2024, 16:12
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Richie Jotform SupportFecha de respuesta 8 de octubre de 2024, 22:39
Hi Sandra,
I moved your other question to a new thread and helped you with that here.