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hornseGefragt am 30. Juni 2025 um 05:45
Hallo zusammen,
ich benötige die Rechnung in Euro. Bitte stellen Sie mir diese zur Verfügung.
Viele Grüße
Sebastian horn
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Kris Ann Jotform SupportGeantwortet am 30. Juni 2025 um 05:51
Hi Sebastian,
Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, I've gone ahead and reached out to the Relevant team about this. We'll get back to you as soon as we get an update from them.
Thanks for your patience, we appreciate it.
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Sweta Jotform SupportGeantwortet am 1. Juli 2025 um 01:38
Hi Sebastian,
Thanks for reaching out.
Unfortunately, we’re unable to convert your subscription currency to EUR while your current plan is active.
However, here are two options we can offer:
- Cancel your current subscription at the end of the billing cycle, after which you can repurchase a plan using a credit card in EUR.
- Cancel at the end of the billing cycle, and then you can repurchase using PayPal in EUR.
Please let us know how you’d like to proceed, and we’ll be happy to assist further.
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