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UnrefinedGefragt am 8. Mai 2025 um 12:16
Hallo, wir haben eine Umfrage erstellt.
Doch bei hochladen der Dateien wird uns angezeigt, dass das hochladen nicht möglich ist.
Welche Einstellung müssen wir hier vornehmen?
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Manilene Jotform SupportGeantwortet am 8. Mai 2025 um 15:23
Hi Unrefined,
Thanks for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.
Now, coming back to your question, If you're having problems uploading files to your survey, there are some important settings and limits to consider:
- 1. Maximum file size: Jotform allows a maximum of one single file up to 1 GB in size. If your file is larger, it won't be uploaded.
- 2. Number of files: A maximum of 25 files can be uploaded per submission, even if multiple files are allowed. The 26th file will not be accepted.
- 3. File upload field settings: Make sure the file upload field is configured correctly in your form, e.g., allowed file types and maximum number of files.
I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
Keep us updated and let us know if you need any more help.
Ihre Antwort
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