I want to cancel my subscription, the message that's comes up when trying to fill out documents, clearly sends you to a price for sales as if it's ne

I want to cancel my subscription, the message that's comes up when trying to fill out documents, clearly sends you to a price for sales as if it's needed.

Hi Yolanda,

Thanks for using Jotform. Make sure that you're logged on to your account. You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.