How to cancel Jotform subscription?

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    Caitlin Hall
    Asked on April 27, 2026 at 5:58 PM

    I downloaded your app but didn't realize it charged you after 7 days I want to cancel this app and I refuse to pay any amount of money for this app.

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    Podo: Support Specialist
    Replied on April 27, 2026 at 5:58 PM

    No worries, I can help you cancel the app subscription.

    Since you mentioned you downloaded the app and got charged after 7 days, your subscription was most likely purchased through either the Apple App Store (iOS) or Google Play Store (Android). All subscription changes for mobile purchases must be done directly through the store where you subscribed.

    Please follow the steps below based on your device:

    • If you subscribed via the iOS App Store (iPhone or iPad):

      • Open the Settings app on your iPhone or iPad.
      • Tap your Apple ID name at the top.
      • Tap Subscriptions.
      • Find the Jotform subscription in the list.
      • Tap the Jotform subscription.
      • Tap Cancel Subscription (or Cancel Free Trial, if still showing).
      • Confirm the cancellation when prompted.
      • For more details, you can also follow Apple’s official guide here: https://support.apple.com/en-us/118428?device-type=mac

    • If you subscribed via the Google Play Store (Android):

      • Open the Google Play Store app on your Android device.
      • Make sure you’re signed in with the same Google account you used to start the Jotform subscription.
      • Tap your profile icon in the top-right corner.
      • Tap Payments & subscriptions.
      • Tap Subscriptions.
      • Find and select the Jotform subscription.
      • Tap Cancel subscription.
      • Follow the prompts to confirm the cancellation.
      • You can also refer to Google’s step-by-step guide here: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

    If you ever upgrade on the web in the future, you can manage or downgrade your plan from your Jotform account’s billing page using this link: Change plan, and here’s our full guide on the process: How to cancel your Jotform subscription.

    If you tell me whether you’re on iPhone/iPad or Android, I can tailor the steps even more specifically for your situation.

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