reactuvate my forms

you have disabled all my forms, since i down graded my plan.

most are not active so i have disabled them.

there are only8 active and you said the limit was 10 so can you please re activate them

Hi Nat,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Your account is currently on the Bronze Plan and has reached its upload limits, which is why some of your forms have been disabled despite having only 8 active forms out of the 10 allowed.

To resolve this, you can either free up space by deleting and purging submissions with uploaded files or upgrade your plan to increase your account's upload limits.

Here’s how to free up space:

1. Delete uploaded files attached to submissions: Open your Jotform Submission Table, click on the uploaded file, then click the Trash Can icon in the preview window and confirm deletion.
2. Delete and purge submissions with uploaded files: Select the submissions with uploaded files in your Submission Table, click Delete, confirm Move to Trash, then go to Trashed Entries via the three dots menu, select the trashed submissions, and click Delete Forever to purge them.
3. Clear your form caches: If your account still shows as over the limit after deleting files and purging submissions, clear your form caches to recalculate usage.

If you prefer to upgrade your plan to increase limits immediately, you can do so by visiting the Jotform Pricing Page and selecting a plan that fits your needs. Upgrading will increase your storage and usage limits instantly.

For more details on managing your account limits and upgrading, you can check out our guide on How to Upgrade Your Account and How to Free Up Space in Your Account's Upload Limit.

Give it a try and let us know how it goes.

what upload limit

ypu said the limit was how many submissions per month

since these are largely inactive they are not reeiving many submisisons.

if there is some other limit i have ercahed please tell me EXACTY what is is and EXACTLY what i need to change

Hi Nat,

Thanks for your question about the limits on your Bronze Plan.

The limit you have reached is related to your account's upload storage space, not the number of submissions per month. Even if your forms are inactive and not receiving many submissions, the total storage space used by uploaded files in your account has reached the Bronze Plan limit.

Here’s what you need to know and do:

• Upload Limit: This is the total storage space available in your account to store uploaded files through form submissions, including documents, images, and other media.
• Submission Limit: The Bronze Plan allows up to 10 active forms, which you are within with 8 active forms.
• What to Change: To reactivate your disabled forms, you need to free up upload space by deleting and purging submissions with uploaded files or upgrade your plan for increased upload limits.

Let me show you how to free up space:

1. Delete uploaded files attached to submissions: Open your Jotform Submission Table, click on the uploaded file, then click the Trash Can icon in the preview window and confirm deletion.
2. Delete and purge submissions with uploaded files: Select the submissions with uploaded files in your Submission Table, click Delete, confirm Move to Trash, then go to Trashed Entries via the three dots menu, select the trashed submissions, and click Delete Forever to purge them.
3. Clear your form caches: If your account still shows as over the limit after deleting files and purging submissions, clear your form caches to recalculate usage.

If you prefer to increase your upload limits immediately, you can upgrade your plan by visiting the Jotform Pricing Page. Upgrading will increase your storage and usage limits instantly.

For more details, you can check out our guides on How to Upgrade Your Account and How to Free Up Space in Your Account's Upload Limit.

Give it a try and let us know how it goes.

tell me exactly what the limit is and exactly how much i need to delete. these vague answers are useless

Hi Nat,

Here are the exact details of your account limits and usage on the Bronze Plan:

Your upload storage limit is 1 GB, but you have currently used 6.28 GB, which is why your forms have been disabled.

To reactivate your forms, you need to delete enough uploaded files and purge submissions to reduce your storage usage below 1 GB.

Let me show you how to free up space:

1. Delete uploaded files attached to submissions: Open your Jotform Submission Table, click on the uploaded file, then click the Trash Can icon in the preview window and confirm deletion.
2. Delete and purge submissions with uploaded files: Select the submissions with uploaded files in your Submission Table, click Delete, confirm Move to Trash, then go to Trashed Entries via the three dots menu, select the trashed submissions, and click Delete Forever to purge them.
3. Clear your form caches: If your account still shows as over the limit after deleting files and purging submissions, clear your form caches to recalculate usage.

If you prefer to increase your upload limits immediately, you can upgrade your plan by visiting the Jotform Pricing Page. Upgrading will increase your storage and usage limits instantly.

Give it a try and let us know how it goes.