Not Receiving Password Reset Email

パスワードリセットメールが届きません

先ほど、同内容でチャットで相談した時は、チャットの相談受付メールは届きました

パスワードリセットメールは相変わらず届きません

迷惑メールフォルダもプロモーションフォルダも確認しましたが届いていません

パスワードリセットメールが届かずお困りなんですね。

確認のため、まず以下を教えていただけますか？

• Jotform に登録している「ユーザー名」または「アカウントのメールアドレス」

どちらか一方で大丈夫ですので、わかる方をそのまま書いてください。

office@penguin-crew.com

According to our records, the reset password email is being sent to office@penguin-crew.com. Please check your spam or junk folder in case it was filtered there. Additionally, consider whitelisting Jotform's sender email or domain to ensure future emails are received properly. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

If you're still having issues with your password, you can follow the steps in the How to Reset Your Jotform Password guide.

Hi Penguin Crew,

Thanks for using Jotform. While we do offer Support in many foreign languages, and we're working hard to add more every day, we don't currently have Japanese Support agents who can help you. So I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using.

Now, coming back to your question, we have checked and it appears that there isn't an account associated with the email address you provided. To help us trace and assist you further, could you share a link to any of your forms? This will help us locate your account and resolve the issue more effectively.

Once we hear back from you, we'll be able to help you with this.