Not receiving verification email to change account email address

please send me an email recovery email

I can help with that — what is the email address or username of your Jotform account you’re trying to recover?

roxanne@bournegroup.com.au

According to our records, the reset password email is being sent now to roxanne@bournegroup.com.au. Please check your inbox and also look in your spam or junk folder. To avoid future issues, consider whitelisting Jotform's sender email or domain. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

If you're still having issues with your password, you can follow the steps in the How to Reset Your Jotform Password guide.

no i need to change my email and need the form to do it!!!!!!!!!!!!!!!

Hi Roxanne278,

Changing your account email address only takes a minute. Let me show you how: 

1. On your Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the Dropdown menu that comes up, click on your name. 

3. On the right side of the page, under the Email section, click on Edit.

4. Next, enter the new email address you want to use and click on Save. 

5. In the Confirmation window that opens, enter the Authentication Code sent to your new email and click on Verify.

Reach out again if there9s anything else we can help you with.

its not working

Hi Roxanne278,

One of our Support Team members will take it from here to follow up shortly.

Hi Roxanne,

Thanks for reaching out to Jotform Support. I understand you're not receiving the verification email to change your account email address. Can you also check your spam folder? Our emails sometimes land there. You may also consider filling out our Account Recovery Form instead so we can change your account email address on your behalf.

Let us know if you need any more help.

Hello, anyone there

Hi Roxanne,

My teammate Sonnyfer recently shared an update on this along with some suggestions to help move things forward. Have you had a chance to review his response and try the steps on your end?

Keep us updated and let us know if you need any more help.