Form translation issue – not all fields are switching language

Hello,

I am experiencing an issue with form translations in JotForm.

Even though translations have been properly configured for all fields (labels, answer options, sections, etc.), some parts of the form still appear in the original language and do not switch correctly when the language is changed.

The situation is as follows:

• some elements of the form are translated correctly (e.g. headers, system messages),
• however, other fields (mainly questions / labels) remain in the original language.

The issue occurs regardless of the browser used.

It appears that some fields are not being processed by the translation system, even though translations have been defined for them.

Could you please help diagnose the issue? Is this a known problem, or are there additional settings required to ensure that all elements of the form are properly translated?

If needed, I can provide a link to the form or screenshots.

Thank you in advance for your support.

Best regards,

Leszek

Hi Leszek,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your issue with form translations where some fields (mainly questions and labels) remain in the original language despite translations being configured, this is a known limitation in Jotform.

In Jotform, not all widgets or form elements can be fully translated through the translation system. To check whether a specific widget or field can be translated, you can do the following:

1. In Form Builder, click on Settings.
2. Under the Form Settings tab, find the Form Languages section and click Edit.
3. Hover over the additional language and click the Pencil icon.
4. Under the Field Translations tab, check if the widget or field supports translation.

Some fields or widgets may not be processed by the translation system even if translations are defined, which causes them to remain in the original language.

If you want to ensure all elements are translated properly, verify each field's translation capability as described above. Also, make sure you have entered translations for all translatable fields under the Field Translations tab.

If you want, you can provide a link to your form or screenshots for a more detailed diagnosis.

Give it a try and let us know how it goes.

Hello,

Thank you for your response.

The issue is exactly that the elements which do not translate are actually the ones that are editable within the Form Languages → Field Translations section.

All translations for labels, questions, and options have already been properly entered there, yet some of these fields still remain in the original language when switching languages.

This is why it seems unusual — the problem does not concern unsupported widgets, but rather fields that should normally be translatable and are already configured.

Could you please advise why these specific fields are not being processed by the translation system despite having defined translations?

https://form.jotform.com/261052223623344

Thank you in advance for your help.

Best regards,

Leszek

Hi Leszek,

Thank you for the additional details and the link to your form.

Since the fields that are not translating are editable within the Form Languages → Field Translations section and have proper translations entered, but still remain in the original language, this situation is unusual.

Based on the available information, here are some points to consider:

• Ensure that the form is fully saved after entering translations and that there are no unsaved changes.
• Clear your browser cache or try viewing the form in an incognito/private browsing window to rule out caching issues.
• Verify that the form's primary language and added languages are correctly set under Form Languages.
• Check if any custom CSS or scripts on the form might be interfering with the translation display.
• Sometimes, certain field types or configurations might cause translation display issues even if translations exist.

If none of these steps resolve the issue, it might be a specific case that requires deeper investigation by the Jotform support team.

Give these suggestions a try and let us know how it goes.

maybe this is a problem in the CSS :

/* ===============================

  GLOBAL FONT – OSWALD

  =============================== */

.form-all,

.form-all * {

  font-family : 'Oswald', sans-serif !important;

}

Hi Leszek,

Custom CSS like the one you mentioned, which sets a global font-family with !important, generally should not interfere with the translation system itself. However, CSS can sometimes affect how text elements are rendered or displayed, which might indirectly cause some display issues.

Here’s how to check if the CSS is causing the translation display issue:

1. Temporarily remove or comment out the custom CSS related to the font-family in your form.
2. Save the form and reload it to see if the translations now appear correctly.
3. Test the form in different browsers or incognito mode to rule out caching effects.

If removing the CSS resolves the issue, you might want to adjust the CSS to avoid using !important or target specific elements more precisely.

If the problem persists even after removing the CSS, the issue likely lies elsewhere.

Give it a try and let us know how it goes.

Thank you for your previous suggestions.

I would like to confirm that I have verified all of the recommended points:

• the form has been properly saved,
• browser cache has been cleared (also tested in incognito mode and across different browsers),
• language settings are configured correctly,
• there are no conflicts related to custom CSS or scripts,
• I also completely removed my custom CSS and tested the form again, and the issue still persists.

I have experience as a programmer and have been working with Jotform for some time, so I am confident that everything on my side has been set up correctly and according to the documentation.

Therefore, this appears to be an issue beyond my configuration, and I would kindly ask for a deeper investigation by your technical team.

Thank you in advance for your support.

Best regards,

Leszek

Hi Leszek,

One of our Support Team members will take it from here to follow up shortly.

Hi Leszek,

I checked your form and I couldn't find the translation issue. Can you show us what exact fields aren't being translated properly? Whether it’s a screenshot or a screen recording, anything visual you can share will help us out.You can upload to Google Drive or Dropbox and share the link, and Loom works great for video too. Or check our guide on How to Post Screenshots to Our Help Center to send a screenshot.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.