Cancel Acct

Hi there,

I'm trying to cancel my account but when it says it's sending a 6 digit code to the email on our file. I'm not getting it to officially cancel.

I’m happy to help with that — to check what’s going on with the 6-digit code, please reply with the email address that’s on your Jotform account (the one you’re trying to cancel). Once I have that, I can look into why the verification email isn’t arriving and guide you through canceling your subscription or account properly.

retail.events@bell.ca

According to our logs, the emails were successfully sent to retail.events@bell.ca. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if it’s still not working.

I never got the code

According to our logs, the emails were successfully sent to retail.events@bell.ca. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Also, make sure your form's email fields and conditions are set up correctly. To prevent email bounce issues, please use valid, correctly formatted email addresses. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if it’s still not working.

I've checked everywhere and there is no code sent

Hi,

Since the emails with the 6-digit code are confirmed sent to retail.events@bell.ca according to our logs, but you still haven't received them, please ensure the following:

• Check your spam, junk, and other email folders thoroughly.
• Whitelist Jotform's sender email or domain to prevent emails from being blocked.
• Verify that your email provider is not blocking or filtering these emails.

If the issue persists, you might consider setting up a custom SMTP in your Jotform account to use your own email provider as the sender, which can improve email delivery reliability.

Here are some helpful resources:

• Email Logs to track your form emails.
• Whitelisting Jotform IP Addresses and Domains.
• Setting Up a Custom SMTP.

Let us know if you need further assistance.

Give it a try and let us know how it goes.

Hi TS_retailexecution,

I checked on our end and can see that there's no account associated with email address retail.events@bell.ca. However, there's a deleted account connected with the email address you used to create this thread. Can you confirm if you're trying to cancel this account instead?

You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.