Blank application forms that previously had information.

Blank application forms that previously had information.

Hi Ingrid,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It's easy to show the fields that weren't filled out in the Notification Email. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. Next, hover your mouse over the Notification Email, and click on the Pencil icon.

4. Click on the Advanced tab, and toggle off Hide Empty Fields.

5. Finally, click on Save.

That’s it. Reach out again if you have any other questions.

Hi Ingrid,

To clarify, are you missing old submissions in your Notification Emails or in Jotform Tables? If that's correct, when I checked your account, I can see that you have a multiple forms on your account. Can you share with the form URL so we can take a look closer? You can easily find your form's URL in Form Builder. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. In the Quick Share tab, click on Copy Link in the Share With Link section.

Can you also confirm if you deleted some form fields on your form? If that's correct, deleting fields will also delete the submissions related to it. Also, renaming fields or changing types can make it seem like data disappeared.

But, you can use our Revision History feature to restore the previous history of your form. Before doing that, I suggest to download your submission first to avoid losing the data. You can easily download your data from Jotform Tables as a CSV, Excel, or PDF file. Let me show you how:

1. On your Workspace page, click on the form with the data you want to download, and click on Submissions on the top-left side of the page.
2. In Tables that opens, in the upper-right side of the page, click on Download All. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

Once you successfully downloaded the data, you can use the Revision History feature that lets you revert your form back to an older version you select. Let me show you how to use it:

1. In Form Builder, click on the Circular Arrow icon at the top middle of the page to open the Revision History menu.
2. In the menu on the right side of the page, select the version you want to restore the form to. 
3. Now, just click on Revert next to the version you select, and then close the Revision History menu in the top right corner.

Additionally, make sure that you are login to your Jotform account where you form is associated. Then, make sure that the submissions are not hidden or filtered. If that’s not quite what you’re looking for, can you share a bit more info so I can help you better? A screen recording would help us see exactly what’s happening. You can use Loom or upload to Google Drive/Dropbox, then send us the link.

After we hear back from you, we’ll know what’s going on and how to help.

This issue seems to now be resolved on this account.

Thank you.