I’m still not getting emails from you guys

Did you guys block me or something I only get agent and a staff member email

please answer me as soon as possible and update your website please it’s not working as well like it used to be

I’m sorry you’re running into trouble with the emails and the website — we definitely haven’t blocked you. To check what’s going on with your Jotform account and notifications, could you please share the email address you use to log in to Jotform?

I’m logged in

Got it, thanks for confirming you’re logged in. To check what’s going on with your emails and access, what’s the email address you use for your Jotform account?

What I’m saying is I’m not getting emails from you guys

Thanks for clarifying, and I’m sorry for the hassle with not getting our emails.

Sometimes this happens if your email address landed on our bounce list, which stops Jotform from sending messages to you.

Please try these steps to check and remove it from the bounce list:

• Go to your Workspace page: https://www.jotform.com/workspace/
• Click your profile picture/avatar in the top-right corner.
• Click Settings to open your Account Settings page.
• In the Bounce List section on the right, click Check.
• If your email is listed there, click Remove From Bounce List.

Full guide here: https://www.jotform.com/help/262-how-to-remove-your-email-address-from-bounce-list

To help further, could you also tell me:

• 1. The email address you use to log in to Jotform
• 1. Whether our emails are missing completely, or going to spam/junk

Once I know that, I can guide you on whitelisting our addresses or other next steps if needed.