Account Access: Recovering Password After Deleting Registered Email Address

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    Pierre Chantre
    Demandé le 20 avril 2026 à 09:01

    Hello,

    I deleted my email address (administrateur@valorem-diagnostic.fr) which is my user id and I lost my password.

    What can I do ?

  • Profile Image
    Podo: Support Specialist
    Répondu le 20 avril 2026 à 09:02

    Since you no longer have access to the email address that’s your Jotform login and you’ve also lost your password, you’ll need to go through our account recovery process so our team can verify ownership and help you regain access.

    Please follow these steps:

    • Go to this guide page: Recover Your Jotform Account.
    • Scroll down and fill out the form on that page with as much detail as possible (including your old email administrateur@valorem-diagnostic.fr, any form URLs, and billing info if applicable).
    • Submit the form and wait for our team to contact you at an email address you can currently access.

    If you still have access to any other email or account that might be linked to Jotform, let me know and I can help you check the best option next.

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