Issues with forms

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    Blanca Ramirez
    Asked on April 17, 2026 at 2:48 AM

    I am having a lot of issues with our forms. Can you please help me?

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    Gemmhel Enterprise Support
    Replied on April 17, 2026 at 2:57 AM

    Hi Blanca,

    Thanks for reaching out to Jotform Support. I checked your email and noticed it's linked to a guest account, but there are no forms created yet. To help you better, can you share the form URL? You can easily find your form's URL in Form Builder. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    2. In the Quick Share tab, click on Copy Link in the Share With Link section.

    Issues with forms Image 1 Screenshot 20Can you also explain a bit more about the issue so I can get a clearer idea of what’s happening? If you can share a screenshot or short recording, that’ll help us see exactly what’s happening. You can upload recordings to Google Drive or Dropbox or use Loom, and our guide on How to Post Screenshots to Our Help Center shows how to send a screenshot.

    Once you share the form URL with us, we’ll be able to help you better with this.

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