How Can I cancel my subscription without login

Could you please assist us with canceling our subscription?

We are currently experiencing some difficulties logging in.

Thank you in advance for your support.

I can definitely guide you on how to cancel your Jotform subscription, and we can also look at options if you can’t log in.

Since you mentioned login issues, I’ll first share the full cancellation steps (which require access to the account), then we can troubleshoot access.

Here’s how to cancel your Jotform subscription and downgrade back to the Free plan from a browser:

• Go to your account’s Billing page:
  • Open this link in your browser: Change plan.
  • If you are not logged in, Jotform will first ask you to sign in to your account.
• On the Billing / My Plan page, locate your current paid plan.
• Under your current plan, look for the option to Change Plan or Downgrade.
• Select the Free plan from the list of available plans.
• Follow the prompts to confirm the downgrade:
  • Review the information about what will change when you move to the Free plan (limits, usage, etc.).
  • Confirm that you want to proceed with the downgrade/cancellation.
• After confirming, your account will be scheduled to downgrade at the end of the current billing period (or immediately, depending on your current status and payment cycle).
• You can always review the full step-by-step guide here: How to cancel your Jotform subscription.

If you purchased your subscription through the iOS App Store or Android (Google Play) mobile app, the cancellation must be done through the store you used:

• If you subscribed via the iOS App Store:

  • Open the Settings app on your iOS device.
  • Tap your Apple ID / name at the top.
  • Tap Subscriptions.
  • Find your Jotform subscription in the list.
  • Tap the Jotform subscription, then tap Cancel Subscription.
  • Confirm the cancellation when prompted.
  • You can also follow Apple’s official guide here: https://support.apple.com/en-us/118428?device-type=mac

• If you subscribed via the Android app (Google Play):

  • Open the Google Play Store app on your Android device.
  • Make sure you’re signed in with the Google account that was used to purchase the Jotform subscription.
  • Tap your profile icon (top right), then tap Payments & subscriptions.
  • Tap Subscriptions.
  • Find and select your Jotform subscription.
  • Tap Cancel subscription and follow the prompts to confirm.
  • You can also follow Google’s official guide here: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

Since you’re having trouble logging in, could you tell me a bit more so I can point you to the right next steps?

• Are you seeing an error message when you try to log in (for example, “invalid login”, “account disabled”, or something else)?
• Do you know whether your subscription was purchased directly on the Jotform website, through the iOS App Store, or through Google Play on Android?

Once I know that, I can give you more precise steps to help you get access or confirm the best way to cancel from your side.