I can't make the adjustment because it is requiring code-verification from an email address that is no longer in use. The employee that created this a

I can't make the adjustment because it is requiring code-verification from an email address that is no longer in use. The employee that created this account is no longer with the company. I tried to make my email the primary, but it also requires code-verification from the email address that is no longer in use.

Hi kimb642,

Thank you for reaching out to Joform Support. If you can’t update your email address because the current one is unavailable and you can’t access the verification email, can you submit the form on the How to Recover Your Jotform Account page, and our team will look into it?

Reach out again if you have any other questions.