Email Attachments Not Opening

We are having issues opening attachments within the email notifications that are coming from completed Jotforms. When we click on the attachment in the email, it is requiring the user to sign in. There isn't one specific one that isn't working, it seems to be all of them. Please advise, thanks!

This usually happens when the “Require Log-in to View Uploaded Files” privacy setting is enabled on your Jotform account.

Here’s how you can disable it so recipients can open attachments without signing in:

• Go to your Workspace page and click your Profile Picture/Avatar in the top-right corner.
• Click Settings to open your Account Settings page in a new tab.
• Go to the Security tab on the left.
• In the Verification prompt, click Send Verification Code.
• Copy the Verification Code sent to the email address linked to your account.
• Enter the code to verify your account (you may or may not need to click the green Verify button after entering it).
• Under the Privacy section, uncheck the box for Require Log-in to View Uploaded Files.

You can also review this guide for more details: https://www.jotform.com/help/673-how-to-unrequire-log-in-to-view-uploaded-files/

If that option is grayed out and you can’t uncheck it, your account may have mandatory security settings (for example, HIPAA or KYC verification), and in that case it can’t be disabled; as a workaround, you can instead share submissions via Jotform Tables/Inbox by using their share/invite options.

If you tell me whether your account is HIPAA-enabled or if you see that option grayed out, I can suggest the best sharing method for your team.

Hi kimb642,

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Reach out again if you need any other help.