Some of my forms are intermittently rejecting photo uploads

I have been having this issue intermittently. I thought first that it was the amount of space we have in our account, but that doesnʻt seem to be it. Then I thought it was form specific and that I limited the size of file uploads there, but that is unchecked. Then I made sure all file formats were supported and they are. Can you help me figure out what is happening? We use these forms as a way to show our clients our progress on their construction projects each day and this is a very important feature. The two forms that have experienced this that I know of are "Bernbaum Daily Log" and "Hardy Daily Log".

Thanks,

Nichole

Hi Nichole,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding the intermittent rejection of photo uploads on your forms "Bernbaum Daily Log" and "Hardy Daily Log," since you have already checked that the account storage space is sufficient, file upload size limits are unchecked, and file formats are supported, here are some additional points to consider:

• Ensure that your account upload limit has not been exceeded. If the upload limit is reached, the form will show an Over Quota error and block submissions with uploads. You can free up space by deleting uploaded files from submissions or deleting and purging entire submissions with uploads.
• Sometimes, even after deleting files, the system may not immediately recalculate your usage. Clearing your form cache can help resolve this issue.
• Check for any network or connectivity issues that might cause intermittent upload failures.
• Verify that the forms are enabled and not disabled or over quota.
• If the issue persists, consider checking the form's submission limits or any unique submission settings that might affect uploads.

Here are some helpful guides for managing upload space and troubleshooting:

• How to Delete Form Submission Data
• How to Clear Your Form Cache
• Jotform Pricing Page (for upload limits)

Give it a try and let us know how it goes.

I looked at our quota already and we are well within the quota so I donʻt think that is the issue.

Hi Nichole,

Since your account quota is not the issue, another aspect to check is whether there is a limit set on the number of files that can be uploaded through the File Upload field in your forms. Sometimes, limiting the number of files can cause intermittent upload rejections.

Let me show you how to check and set this limit:

1. In Form Builder, click on the File Upload field in your form.
2. Click on the Gear icon on the right side of the field to open Properties.
3. Click on the Multiple tab and toggle on Limit number of Files.
4. Set the limit for how many files can be uploaded per submission.

Reach out again if there’s anything else we can help you with.

I checked that and limit number of files was already unchecked also.

Hi Nichole,

Since the quota and file upload limits are not the issue, here are some additional troubleshooting steps you can try to resolve the intermittent photo upload rejection:

1. Clear your form cache: Sometimes the system does not immediately recalculate usage after changes. Clearing your form cache can help resolve this.
2. Check for network or connectivity issues: Intermittent upload failures can be caused by unstable internet connections or network interruptions.
3. Verify the forms are enabled: Make sure the forms "Bernbaum Daily Log" and "Hardy Daily Log" are enabled and not disabled or over quota.
4. Review submission limits or unique submission settings: Check if there are any submission limits or unique submission settings that might affect uploads.

Additionally, consider using the Take Photo widget if you are using Jotform Mobile Forms, as it allows users to take and upload photos directly within the form, which can sometimes improve the upload experience.

Here are some helpful guides:

• How to Clear Your Form Cache
• How to Enable or Disable a Form
• How to Set Unique Submissions on a Form
• Take Photo Widget

Give it a try and let us know how it goes.

Iʻve also been clearing the form caches regularly since this happened and it doesnʻt seem to make a difference

Hi Nichole,

Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image icon.
2. In the Dropdown menu, click on Settings.
3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.

Iʻve already gone through the steps you have suggested. any other insight?

Hi Nichole,

Since you have already checked the quota, file upload limits, and cleared the form cache without success, here are some additional considerations:

• Ensure the forms "Bernbaum Daily Log" and "Hardy Daily Log" are enabled and not disabled or over quota.
• Check if there are any submission limits or unique submission settings enabled that might restrict uploads. For example, the "Unique Submissions" setting can limit how many times a user can submit the form.
• Verify that there are no network or connectivity issues causing intermittent upload failures.
• Consider if the users filling the forms might be experiencing unstable internet connections or interruptions during upload.

If these steps do not resolve the issue, it might be helpful to try using the Take Photo widget if you are using Jotform Mobile Forms, as it allows users to take and upload photos directly within the form, which can sometimes improve the upload experience.

Let us know if you need any other help.

how can i tell if they are enabled and also how can i check submission limits? i already thought i did that

Hi Nichole,

Let me help you with that:

To check if your forms are enabled and to manage submission limits, here’s how to do it:

1. In Form Builder, click on Settings in the orange navigation bar at the top.
2. Under Form Settings, find the Form Status section and check if it is set to Enabled. If not, you can enable it here.
3. To set a submission limit, in the same Form Settings area, you can choose Disable at Submission Limit and specify the number of submissions allowed before the form is disabled.
4. Set a custom warning message to display when the submission limit is reached, then click Save.

To check unique submission settings that prevent multiple submissions from the same user:

1. In Form Builder, go to Settings.
2. Click Show More Options.
3. Scroll down to Unique Submission section and see if any options like Check Cookies Only or Check Cookies and IP Address are selected.

We also have a guide about How to Add Time and Response Limit to Your Form that you can check out.

Reach out again if there’s anything else we can help you with.

Hi Nichole,

We would be happy to help out with your issue. I took a look within your form and noted that the form is properly enabled and has no limits set on non-unique submissions. I also tried uploading pictures and did not experience any issues. Do you have any video or screenshots of this issue occurring or any scenarios in which this problem is more likely to occur? If so, please share and we can try to figure out what is happening.