Subscription Renewal: Charging the New Credit Card

I just gave you a new card can you try it?

Hi Jennifer,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Regarding your new card, I am unable to process or try payment methods directly. If you need help updating your payment information or have any issues with billing, please let me know, and I can guide you through the steps.

Let us know if you have any other questions.

who do I talk to to get this processed?

Hi Jennifer,

You can connect payment forms, or forms set up with one of our 40+ Payment Processors, to your AI Agents in a few easy steps. Let me show you how:

1. In AI Agent Builder, in the blue navigation bar at the top of the page, click on Train.

2. In the menu on the left, click on Forms.

3. Then, click on Add New Form at the top of the Forms section.

4. In the Dropdown menu, select your Payment Form. Or use the Search bar at the top of the menu to find a specific one easily. Note that payment forms display a Dollar Sign icon on the right side of the form name, making them easy to identify.

5. Finally, click on Add.

Now, your AI agent can help users who want to make a purchase through your payment forms by taking their orders and completing any required details. Check out the screenshot below to see how it'll look:

Then, once only the payment step remains, your AI Agent will prompt users to review and submit the populated form. Like you see in the screenshot below:

Give it a try and let us know if you need any help.

I did all that, may I speak with a human please

Hi Jennifer,

One of our Support Team members will take it from here to follow up shortly.

Still waiting for a human

how long till i get a human

Hi Jennifer,

Are you asking about the renewal of your subscription? I checked your account and can see that the subscription already renewed successfully last April 4th, 2026. The next renewal is on May 2nd, 2026. You can Check Your Invoices for more information about the latest renewal. Let me show you how:

1. Log in to your Jotform account, and then go to the Billing tab.
2. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.
3. To download the invoice as a PDF, click on the Download icon on the right.

Let us know if you need any more help.

I got an email today saying there were insufficent funds

Hi Jennifer,

Can you take a screenshot of what’s happening and send it to us? We’ve got a quick guide on how to do that here. Also, as indicated by my colleague, you currently have an active subscription to Gold that was renewed successfully on April 4th, 2026. You can check your recent invoice to see the full details. You can follow the steps my colleague provided.

Let us know if there’s anything else we can do for you.

My name is Debra

Here is the email i got

Dear tcsclean,

We weren’t able to process the payment for your Jotform subscription. To keep your account active, please update your payment method within 6 days. If we still can’t process your payment after 6 days, your subscription will be canceled.

SUBSCRIPTION INVOICE2026-04-03Email:tcsclean@aol.comPlan:GoldAmount Due:$140.74 USDFail Reason:This card has insufficient funds. Please use a different payment method.This covers usage between 2026-04-02 and 2026-05-02

Update payment method

 Jotform Inc. 4 Embarcadero Center, Suite 780, San Francisco, CA 94111 

Hi Debra,

I’ve looped in our relevant team again and will follow up with you as soon as possible.

Hi Debra,

I’ve heard back from the relevant team, and they confirmed that the card ending in 3131 will be used for your next billing on May 2, 2026, and for future billings as well.

Reach out again if you have any other questions.