Account: How to Pause Subscription Without Losing Forms

Hello Jotform Team,

I need to pause my subscription, not cancel it, for some time.

I need you to confirm that the Jotforms I created will NOT be removed/deleted and WILL STILL BE THERE when I come back to reactivate.

Please advise if my subscription can be paused momentarily.

Hi Amanda,

Thanks for reaching out to Jotform Support. Currently, it's not possible to pause a subscription. Jotform subscription is set to auto-renew. But, you can cancel or downgrade your account to a Starter plan. Your account will remain in the Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter plan and no longer be billed.

But, keep in mind that once the downgrade takes effect, your account will be subject to the Starter plan limits, specially a maximum of 5 active forms. If you exceeded to this limit, your forms will still be available but you no longer be able to create a new form. Additionally, if the account downgrades to a Starter plan, submissions beyond the most recent 500 will be temporarily unavailable.

But, we can restore them as soon as you upgrade again. I also recommend downloading your submissions first to avoid losing any data before you downgrade your account. You can easily download your data from Jotform Tables as a CSV, Excel, or PDF file. Let me show you how:

1. On your Workspace page, click on the form with the data you want to download, and click on Submissions on the top-left side of the page.
2. In Tables that opens, in the upper-right side of the page, click on Download All. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

Looking for more info? Our guide on Understanding Your Jotform Account Usage and Limits has more details.

Let us know if you need any more help.