I need to make sure my account doesn’t renew

Please tell me how to cancel for next years subscription. It is very unclear through the app. Thanks!

I can walk you through how to cancel so your Jotform subscription doesn’t renew next year.

First, I need to know where you originally purchased your subscription:

• Through the Jotform website (using a browser), or
• Through the Jotform mobile app (via Apple App Store or Google Play)?

Below are the full steps for both options—just follow the ones that match how you paid.

A. If you purchased your subscription on the Jotform website (browser)

This will cancel auto-renewal and downgrade you back to the Free plan at the end of your current billing period.

1. Log in to your Jotform account in a web browser

   • Go to jotform.com and sign in with the same account that has the paid plan.

2. Open your Billing / Plan page

   • Go directly to your plan page here:
     Change plan

3. Locate your current plan details

   • On the My Plan or Billing section, you’ll see your current subscription (e.g., Bronze, Silver, Gold) and renewal date.

4. Start the downgrade / cancel process

   • Click the button or link to Change Plan, Downgrade, or Switch to Free (wording may vary slightly, but it will be on that same page).
   • Choose the Free plan as your new plan.

5. Confirm the downgrade

   • Follow the prompts in the confirmation dialog.
   • Confirm that you want to downgrade/cancel so that your subscription will not renew on the next billing date.

6. Verify the change

   • After confirming, check that your plan now shows as Free (or that it indicates it will downgrade at the end of the current period).
   • You can always revisit the same page later to confirm your status:
     Change plan

For a full walkthrough with screenshots, you can also check this guide:
How to cancel your Jotform subscription.

B. If you purchased your subscription through the Jotform mobile app
(Apple App Store or Google Play)

When the subscription is created via the mobile app, all billing and cancellations must be handled through the app store you used.

1. Check where you were billed

   • If your receipts come from Apple (App Store), follow the Apple steps below.
   • If your receipts come from Google Play, follow the Google steps below.

2. If you purchased via Apple (iOS App Store)

   • Open the Settings app on your iPhone or iPad.
   • Tap your Apple ID name at the top.
   • Tap Subscriptions.
   • Find and select Jotform in the list.
   • Tap Cancel Subscription (or Cancel Free Trial, if applicable).
   • Confirm the cancellation so it won’t renew next period.
   • You can also refer to Apple’s official guide here:
     https://support.apple.com/en-us/118428?device-type=mac

3. If you purchased via Google Play (Android)

   • Open the Google Play Store app on your Android device.
   • Make sure you’re signed in with the same Google account you used to subscribe.
   • Tap your profile icon (top right).
   • Tap Payments & subscriptions > Subscriptions.
   • Select Jotform from the list.
   • Tap Cancel subscription.
   • Follow the prompts to confirm cancellation so it doesn’t renew.
   • You can also refer to Google’s official guide here:
     https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

If you tell me whether you subscribed via the website, Apple, or Google Play, I can tailor the exact steps for your situation and help you double-check that next year’s renewal is fully stopped.