Monday Integration: Request for Support and Setup Assistance

Hi I'm looking at setting up Jotform to work with Monday for my orders and need some support setting this up, i have tried the help guides but its not really working correctly, is there any way some can call or setup a meeting to help me with this please.

Hi Matthew,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It's easy to prefill the form fields from Monday.com in Jotform. Let me show you how to set it up:

1. Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Publish.

2. In the menu on the left side of the page, click on Prefill.

3. Scroll down and click on the Monday.com Prefill and enter your Monday.com API Key and click on Add New Account.

4. Select the board and group you want to prefill from, match your fields and then click on Save Settings.

5. Now, click on the Add a New Prefill button, and in the window that opens, select the tasks you want to prefill, then click on Create.

Now, you can share the prefill link, and it will already contain data from your Monday.com table. Check out the screencast below:

To transfer data correctly from Jotform to the Monday.com integration, ensure that the data types on both sides match. For example, the dropdown menu in the Monday.com integration should correspond to the dropdown menu in Jotform. To learn about how to find your Monday.com API and more information check out our How to Prefill a Form Using the Data From monday.com guide.

Give it a try and reach out again if you need any help.

Hi Matthew,

We handle support requests here instead of by phone. I’ll make sure you get the answers you need. Can you tell me what’s happening? Can you explain to us the issue you're experiencing? 

If you can share a screenshot or short recording, that’ll help us see exactly what’s happening. You can upload recordings to Google Drive or Dropbox or use Loom, and our guide on How to Post Screenshots to Our Help Center shows how to send a screenshot.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I was told that you guys can do a Google or Teams Call can we not set one of these up instead, please?Matt GibsonOn 3 Apr 2026, at 1:52 pm, Jotform <noreply@jotform.com> wrote:




...

Hi Matthew,

Take note that we don't do Google or Teams Call support and we only help users on this Help Center thread. You can try reaching out to the Enterprise team if you want to request a demo or live support. Contacting our Enterprise Sales Team is easy, you'll just need to send a request first, and they'll reach out to you with more information. Let me show you where to find the request form:

1. Go to the Contact Sales page, and fill out the form.
2. Then, click on the Send Request button, and that's it.

Let us know if there’s anything else we can help you with.

I havent had any support I have asked for support but got nothing, why are you closing my ticket.

Hi Matthew,

I’ve checked the five most recent forms you edited, and none of them are integrated with Monday.com. Can you share the form URL in question and explain a bit more about the issue so I can get a clearer idea of what’s happening?

After we hear back from you, we’ll know what’s going on and how to help.