Subscription: Request to Remove Payment Method

i want to remove the payment method from my account 

To remove your payment method from your Jotform account, you’ll first need to cancel your active paid subscription so your billing details are no longer used for renewals. Here’s how you can do that from the web:

• Go to your Billing page while logged in: Change plan.
• Under the My Plan section, look for your current paid plan.
• Click the Change Plan or Downgrade button associated with your current subscription.
• In the list of plans, select the Starter (Free) plan.
• Follow the prompts to confirm the downgrade back to the Free plan.
• Once the downgrade is completed, your subscription will be set to end at the end of the current billing period (or immediately, depending on your current status), and your payment method will no longer be charged.

For a full walkthrough with screenshots and more details, you can follow this guide: How to cancel your Jotform subscription.

If you originally purchased your Jotform subscription through the iOS App Store or Android (Google Play) mobile app, the cancellation must be done directly in the store you used:

• If purchased via iOS App Store:

  • Open the Settings app on your iPhone or iPad.
  • Tap your Apple ID name at the top.
  • Tap Subscriptions.
  • Find and select Jotform from the list.
  • Tap Cancel Subscription and confirm.
  • You can also refer to Apple’s official instructions here: how to cancel a subscription from Apple.

• If purchased via Google Play (Android app):

  • Open the Google Play Store app on your Android device.
  • Tap your profile icon in the top-right corner.
  • Tap Payments & subscriptions > Subscriptions.
  • Select Jotform from your active subscriptions.
  • Tap Cancel subscription and follow the prompts to confirm.
  • You can also refer to Google’s instructions here: how to cancel a subscription from Google Play.

Once your subscription is canceled and your account is downgraded to Free, your payment method will no longer be billed. If you tell me whether you subscribed on the web, iOS, or Android, I can tailor the exact steps for your situation.

i use web and i did all of that - now i need to remove my payment method

Hi Off_Leash,

Since you have already canceled your paid subscription and downgraded to the Free plan, your payment method should no longer be billed. However, Jotform does not provide a direct option for users to manually remove or delete the saved payment method from their account after cancellation.

If you want to ensure your payment details are no longer stored or used, the best approach is to have your subscription canceled and downgraded as you have done. The payment method will not be charged again.

If you have concerns about the stored payment method itself, please let me know, and I can provide further guidance.

Let us know if you have any other questions.

ok we will se isa

Hi Off_Leash,

Thank you for your response. If you need any further assistance or have any questions in the future, feel free to reach out.

Let us know if you have any other questions.

Hi Off_Leash,

I've checked in with the relevant team if the payment method can be removed immediately from the account. We'll get back to you as soon as we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi there,

Your payment gateway will automatically discard your saved credit card details once your subscription ends. Since you’ve already cancelled the subscription, no further charges will occur, and we don’t have direct access to remove the card ourselves since this process is handled securely by the payment gateway.

Let us know if you need more help.